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How Michelin Created An Innovative Talent Development Program Using Career Managers

Retaining your top talent is one of the highest priorities for the talent development strategy of any Human Resources leader. In a recent article in Business Insider: The Brilliant Strategy Michelin Uses To Keep Its Best Employees From Quitting James Kosur describes how Michelin employs a large team of Career Managers to help their workforce create meaningful career paths. The results achieved from this plan are significant and worth other organizations reviewing.

Michelin, like many other major employers, is always working very hard to keep their employee engagement and retention levels up. They face the constant pressure of a mobile workforce who who quit once they feel their career paths have stalled or their work in not meaningful.

Michelin employs a team of 400 Career Managers who help guide their employees in developing their career paths. Michelin's talent development program has been a huge success in creating employee loyalty. From 2009 to 2015, only 3% of employees quit, according to the company.

How does this all work? Here is an excerpt from the Business Insider article where James Kosur interviews David Stafford, CHRO and EVP for Michelin North America about the program.

Business Insider recently sat down with David Stafford, chief human resources officer and executive vice president of personnel for Michelin North America, to discuss the company's unique approach to career development.

Since allowing employees to jump around as they see fit would be a logistical nightmare, Michelin employs nearly 400 "career managers" to help workers and managers have productive discussions about future goals and needs. 

The first question career managers ask employees is: "What is it that you are really passionate about?"

"You can't always satisfy that passion," Stafford says, "but it's good to know what they want."

Career managers also look pragmatically at an employee's past performance and their skill sets to help ensure they will be set up for success in the position.  

"Our managers look at three key areas — passion, proven history, and an employee's willingness and ability to adapt to change and take on new things," Stafford says.

Michelin uses a three-part "triangle" plan during job-placement discussions. The process starts with a discussion about what skills employees want to grow and what they are currently doing. Then the manager and employee use a job-posting system to find relevant jobs and career paths the employee might want to explore. Finally, an employee can talk to other employees who have pursued paths in certain disciplines they are interested in exploring.

Stafford divides Michelin employees into two groups.

The first group bounces around from one job to another. They might start in accounting, move to research and development, and end up in operations. Stafford says these workers want to "go wide" in their careers and to "broaden themselves" as people.

The second group is focused on "going deep." They tend to join the company and work their way up the corporate ladder in of one specialty.

Because an employee might join Michelin and then transition out of their current role in the future, the company must look beyond skill sets during the hiring process.

Stafford says they still hire for certain skills, but they also focus on the candidate's goals. "We have to ask if they are looking for a job or a career." 

Michelin's HR team looks for people who are "embracing what we want to be as an organization," Stafford says. "We want to offer something good to the community; we believe the market wants it."

"People see very quickly that they have a chance to grow by working in different positions within different areas of the company," Stafford says. "As we develop their career paths over time, they buy into what the company is focused on. You end up building this incredible stickiness between employee and company."

This is a very interesting talent development concept well worth reviewing and benchmarking. Investing in Career Managers helps them provide the opportunities and structured guidance to allow their employees to grow and continue to contribute to their organization.